Delete your Aivium account

This page explains how to delete an Aivium account (the app for computer, Android and iOS; developer VMECHTE LLC, listed on Google Play as RAWMID) and what happens to the data.

How to delete your account

From your account page:

1. Sign in at aivium.app with your account email and password.
2. Open Account → Profile.
3. Under "Delete account", tap "Request account deletion" and confirm with your password.
4. The request goes to support; the reply arrives in the same ticket.

Without signing in: email support@aivium.app from the address your account is registered with and ask us to delete it.

We delete the account and confirm it within 30 days.

What is deleted

• Account data: name, email address, password, settings.
• Cloud projects, chats with the cloud agent and their files.
• Connections to email, Telegram and WhatsApp Business with their tokens; stored WhatsApp Business messages.
• Error reports and device push tokens linked to the account.

Deleted data cannot be restored.

What is kept, and why

• Payment and invoice records — accounting law requires us to keep them; they are kept for the period that law sets and used for nothing else.
• Messenger conversations are not stored on our servers at all: they live on your devices or on your company's own server. Remove the app or the conversations on those devices.
• Backups in your Google Drive or Yandex Disk sit in your own storage, not with us. Google Drive: open drive.google.com → Settings → Manage apps → Aivium → "Delete hidden app data".

Questions: support@aivium.app. See also the privacy policy.